Needs Before Tools: Customer-Centric Management with Matt Cooper, BQE

Matt Cooper, CEO of BQE, discusses the company's leadership transition and the critical role of customer feedback in driving improvements. He addresses common challenges faced by small to mid-sized AEC firms and how BQE's solutions help manage chaos and streamline processes. The conversation highlights the importance of technology in enhancing efficiency, particularly in invoicing and project management. Matt shares insights on integrating systems, catering to firms of varying sizes, and preparing for AI advancements. He also covers strategies for change management during tech implementation and managing feature requests, with a focus on cybersecurity in cloud software. Matt concludes with advice for the industry and provides his contact information.