The Change in Mentality for Scalability with Jason Lohoff

Join Jason Lohoff, founder and CEO of Master Rooter LLC, as he shares his journey with hosts Justin Neagle and Will Foret on Building Scale. Jason delves into transforming his plumbing business into a scalable model, focusing on reinvestment and customer satisfaction. This episode is packed with insights on growing a business without losing sight of quality service and client relationships.

Speakers

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Will Foret

Host • 13%

Justin Neagle

Host • 12%

Jason Lohoff

Guest • 75%

Chapters

0:00	Introduction to Building Scale and Guest Jason Lohoff
1:07	Sponsor: Master Rooters LLC
3:35	Discussion on People, Process, and Technology for Business Scaling
8:21	Transition from Lifestyle Business to Scalable Business
12:36	Challenges and Mindset Shift in Business Scaling
17:02	Importance of Standardizing Processes in Scaling Businesses
20:14	The Marshmallow Test: Delayed Gratification in Business
24:21	Understanding Business Profitability and Reinvestment
30:02	Deep Dive into Master Rooters' Two Lines of Business
43:20	Delivering Consistent Service through Structured Processes
50:15	Marketing Strategies for Growth and Customer Retention
57:07	Closing Remarks and Outro

Transcript

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